As a landlord, finding the right property management company can be overwhelming. With so many management company options out there, it’s important to know exactly what to look for. The difference between a great property manager and an inexperienced one could mean higher profits, fewer headaches, and happier tenants.
In this guide, we’ll share the 10 questions to ask your prospective property management company so you can make the most informed decision possible.
1. What Services Do You Offer?
As property owners, you should have a crystal-clear understanding of what services the management company provides before signing on the dotted line. This might include tenant screening, lease negotiations, marketing, rent collection, maintenance, financial reporting, property inspections, and handling the eviction process.
A reputable property management company should also offer guidance on local landlord-tenant laws and provide resources that protect your investment while maximizing your returns.
2. How Do You Screen Tenants?
Thorough tenant screening is the foundation of securing quality tenants who pay on time, respect the property, and follow lease terms. Ask the property manager about their process—does it include criminal background checks, employment verification, credit history analysis, and contacting past landlords?
The more comprehensive the screening, the lower your risk of late payments or property damage.
3. How Do You Handle Marketing?
Effective marketing strategies for rental properties are key to keeping your vacancy rate low. Ask how they promote your listings—do they use professional photography, virtual tours, paid advertising, and a wide range of listing platforms? Do they actively manage social media campaigns and target the right audience? A strong marketing plan directly impacts how quickly your property is rented.
4. What’s Your Process for Maintenance Requests?
Your clients should know exactly how the property manager handles maintenance—from emergency plumbing issues at midnight to routine HVAC servicing. Ask about their network of trusted vendors, average response time, and whether they offer preventative maintenance programs to protect the property’s long-term value.
5. How Do You Manage the Eviction Process?
Even with great screening, evictions can happen. It’s important to know how your property management partner navigates the eviction process while complying with South Carolina law. Ask if they coordinate legal paperwork, court appearances, and re-listing the property quickly to minimize lost rental income.
6. How Many Properties Do You Manage?
Knowing how many properties they manage will help you gauge whether they can give your investment the attention it deserves. Too few could mean a lack of experience; too many might mean they’re stretched too thin to deliver high-quality services.
7. Can You Provide References?
Speaking to other clients can give you valuable insight into the company’s professionalism, reliability, and success in retaining quality tenants. References also help verify that they follow through on the promises in their services list.
8. How Do You Reduce Vacancy Rates?
A proactive property management company will have clear strategies for keeping your vacancy rate low, such as competitive pricing, lease renewal incentives, and timely marketing of upcoming vacancies.
9. Are You a Member of Any Professional Associations?
Membership in the National Association of Residential Property Managers demonstrates a commitment to continuing education, industry ethics, and best practices in property management.
10. What Will Be in the Contract?
Before signing on the dotted line, review the agreement to ensure every detail—fees, services, termination clauses, and performance guarantees—is included. A well-structured contract safeguards your investment and ensures you’re working with the right property management company for your goals.
Your Partner for Successful Property Management in Greenville, SC
If you’re ready to partner with a management company that knows how to manage properties efficiently, deliver exceptional services, and keep your clients happy, contact Flagship Property Management today. We’ll make sure your investment is in the best possible hands.
FAQ
1. Why is tenant screening so important?
Strong tenant screening ensures quality tenants who pay rent consistently and respect your property.
2. How often should a property manager provide updates?
A reliable property manager should give regular updates about services, maintenance, and vacancy rate.
3. What should I check before signing on the dotted line?
Ensure all services, fees, and responsibilities are detailed in the contract before you sign the dotted line.
4. How do residential property managers help with long-term value?
Experienced residential property managers lower turnover, reduce vacancy rate, and protect the long term value of your investment.
